SMS Refund-policy

Refund Policy

Our Policy for refunds on cancellations

SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) -strives to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend our customers to check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.

PAYMENT

You may use any payment service, like UPI,internet banking or debit or credit cards for making payments for availing any of the Services over the Platform (“Fees”). You shall be directed to our third party payment aggregator/gateway partners such as razorpay (“Payment Aggregator(s)”) once you proceed to make payment of the Fees. Once re- directed to the Payment Aggregator, you agree to be bound by the terms and conditions and privacy policy prescribed by the third party payment gateway/aggregation partner, basis which, the transaction shall take place. We will share your details with the Payment Aggregator as per the terms of our privacy policy and the same shall be processed in accordance with the respective Payment Aggregator’s privacy policy as may be made available to you by such Payment Aggregator. For removal of doubts it is clarified that, we neither directly nor indirectly charge any amount for Tokenisation services. Any update in pricing of the Services over the Platform shall not be deemed to be construed any charge for tokenization services.

The payments for services over SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) Platforms and that the same is facilitated solely by SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) and/or any third party entities (including payment aggregators) engaged by SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) for such purpose;

The invoicing of services over the SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) Platforms; and

the prescription validation undertaken on the SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) Platforms by SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) and/or any third-party entities engaged by SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) for such purpose

CANCELLATION/ RESCHEDULING/ BOOKING OF MEDICAL CONSULTATIONS & LAb tests

Consultations can be booked, rescheduled or cancelled free of cost up to fifteen minutes prior to the start of the appointment and up to thirty minutes prior to the start of the appointment for a physical consultation. You are allowed to reschedule an Online Medical Consultation up to a maximum of three times for free and are allowed to reschedule a physical consultation once for free.

Payments for Online Medical Consultation or physical consultation made directly on the Platform will be processed as provided in the ‘Refunds’ section below.

You may cancel an order for diagnostic tests placed by you at any point 02 (Two) hours prior to your scheduled sample collection and reschedule as per your convenience.

Payments for diagnostic tests made directly on the Platform will be processed as provided in the ‘Refunds’ section below.

REFUNDS & its Timelines

Refunds for all eligible cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment;

The time frame for different payment modes is typically 2 - 3 business days post the cancellation request has been received and verified by SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED)

For orders placed using Pay on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT) or in the form of health credits. There will be no cash refund

To the extent permitted by applicable law, SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.

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